We are an integrated design and ergonomics consultancy specialising
in applying the science of human factors to the design process.

Latest News

2014-07-04 15:47:52

New CCD office in UAE

CCD has opened a new business development & client services office in the UAE


2014-06-30 09:49:27

Heathrow Terminal T2 opens

The new T2 at Heathrow has opened to passengers with CCD having been involved in the design of the check-in and other desking plus the terminal control room


2014-06-20 13:08:44

Runner up in airport seating design competition

CCD's entry to the Passenger Terminal World design challenge was awarded as a runner-up. Our solution was positively received for the functionality it offered to passengers.


Latest Blog

Behaviour in crowds and paying attention

Part of what influences our experience of places like airports is how those around us behave.

Of course it's not always positive as far as our own perception goes - a recent piece on-line highlighted the 12 most annoying things other passengers do - http://goo.gl/rRIi6v 

We've probably all experienced most of these (and been guilty of some of them too!).  However we've pointed the link to the one about lack of attention as it tied in with another story we read about the influence of smartphones on people movement.

This article on the BBC website, talked about the growth in smartphone usage in Japan and how it is starting to impact on how, in a busy and congested environment, people navigate around each other. Cultural and social norms in Japan meant this has always worked effectively...until now as the smartphone draws attention away from the surroundings - the emergence of "dumbwalking"

There are lots of companies and operators starting to advocate the use smartphones for things like wayfinding and navigation. This experience suggests this might not be great unless we want more zombie-like people wandering the airports not paying attention!


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